Please note the Shipping & Returns Policy when buying from The Holistic Hub SA.
Dispatch Time Frame:
Normal orders/Non promotional orders:
5-10 working days
Promotional Orders and Special Orders:
15-20 working days
- There will be NO refunds, under any circumstances, of orders that have been processed and dispatched.
- Once an order has been placed, no amendments will be made to that existing order. Kindly ensure that you order exactly what you need and require at that point.
- In the event of a parcel suffering damage, it remains the client’s responsibility to notify The Holistic Hub SA so a replacement item may be sent immediately.
- A tracking number is always provided to client after dispatch. It remains the client’s responsibility to make a follow up with the Courier Company.
- After an order leaves our premises, we will not allow any exchanges or returns.
- Once a parcel has been dispatched, it remains the responsibility of the client to follow up on their parcel until delivery takes place.
- In the event that a client refuses to accept delivery of her parcel and the courier returns the parcel to our store, no refund will be issues and the client will be required to pay shipping fees again.
- In an event whereby the parcel is lost, or cannot be located, the store will not effect any refund, but will send out a replacement/duplicate order.
- It remains the client’s responsibility to write the correct order reference when he or she is making payment.
- Should it happen that you write the incorrect order number and we Dispatch the client’s order to the wrong person, we will not be held liable for any loss.
- The client will be held liable for his or her mistake and they will default their order.
When you purchase our products please avoid storing them in…
- Moist areas
- Additional containers
- The products we use can easily spoil when it has not been stored correctly
- Ensure that your products are closed properly after opening them to avoid having molds enter.
- Capsules are to be stored In a dry place and drops in the fridge
- Ensure that your capsules are closed properly and kindly use them within the recommended 20- 25 days